CENTRE ORTHOPEDIQUE HS

CENTRE ORTHOPEDIQUE HS

Privacy policy


Introduction

CENTRE ORTHOPEDIQUE HS (“we”, “our”, or “us”) Since 1991, we have been the first choice in terms of orthopedic device laboratories in Verdun and the Montreal Sud Ouest surrounding area.

Because we value and respect your privacy, we have prepared this privacy policy to explain how we collect, use, and disclose ("process") your personal information through our website and through other interactions with you.

Why do we collect your personal information?

We collect your personal information for the following purposes:

  • To process and manage your transactions;
  • To book, confirm, and manage your appointments;
  • To receive payment from government institutions, such as the Régie de l'assurance maladie du Québec, for services rendered;
  • For marketing and business development activities such as advertising and contests;
  • For any other purpose consented to at the time of collection.

You may withdraw your consent to the processing of your personal information, subject to certain conditions, for any of the purposes listed above by contacting our privacy officer using the details below.

What types of personal information do we collect?

We limit the collection of your personal information to what is necessary for the purposes described above. Examples include:

  • First and last name
  • Mailing address
  • Email address
  • Phone number
  • Date of birth
  • Gender
  • Medical data, including:
    - Diagnosis
    - Prescriptions
    - Health insurance number
    - File number with government organizations

How do we collect your personal information?

We may collect your personal information when you:

  • Call us
  • Send us an email
  • Book an appointment
  • Purchase, return, or exchange one of our products
  • Inquire about one of our products

To whom do we disclose your personal information?

We do not sell or disclose your personal information to third parties without your consent, except as outlined below or as required or permitted by law.

We perform rigorous assessments to identify and mitigate any risks related to protecting your personal information before communicating or transferring it.

Government Payors:
If our products are eligible for payment by government payors, such as the Régie de l’assurance maladie du Québec, we may share your information with these third parties to receive payment.

How do we protect your personal information?

We have implemented reasonable measures to protect the personal information in our custody from theft, loss, unauthorized access, use, modification, or disclosure. Access is restricted to employees and authorized third parties who need to know the information to perform their duties.

How long do we retain your personal information?

We retain your personal information only for as long as necessary for the purposes described above or to meet our legal obligations.

What are your rights regarding your personal information?

Subject to applicable laws, you have several rights regarding your personal information:

  • The right to access your personal information and obtain a copy
  • The right to request that your personal information be transferred to a third party
  • The right to correct inaccurate personal information
  • The right to withdraw your consent to processing (note: this may impact our ability to provide products or services)
  • The right to request deletion of outdated or unjustified information

To exercise these rights, you can contact our privacy officer using the contact details below. We may request personal information to verify the identity of anyone wishing to exercise these rights.

How can you contact us about your personal information?

Our Privacy Officer is responsible for ensuring that CENTRE ORTHOPEDIQUE HS follows proper privacy practices.

If you have any questions or comments about this policy, how we or our service providers handle your personal information, or how to exercise your rights, contact:
Email: centreortho.hs@bellnet.ca
Mailing Address:
CENTRE ORTHOPEDIQUE HS
3971, boulevard Lasalle, Verdun, Québec, H4G 2A4
Phone: 514-362-7030
Attn.: Privacy Officer

Updates to this Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices. We encourage you to check this page periodically to stay informed. The date of the latest update will be indicated at the top of this policy.